We booked a trip to Mt. Kinabalu with WildTrips and it was an absolute pleasure. Sophia was responsive to our many inquiries (this was our first hiking trip) from the get go and she remained in constant contact throughout the whole trip. The itinerary was planned extremely well, and with great attention to detail. As such, there was not a point in the trip during which we felt any doubt that things would go smoothly.
In addition to being highly professional and competent planners, WildTrips (and Sophia) went well and above the call of duty to provide much welcome tips concerning trip preparation, recommended eateries, interesting sights, etc.
WildTrips provides a much needed service to travellers like myself, who are either too busy or lazy to look into the small details that differentiate a good travel experience from an amazing one. Ours was most definitely the latter. I would not hesitate to recommend Wild Trips to anyone.